Jim Reno for City Council: Personal Connection at Scale with i360 Call

THE CHALLENGE

Jim Reno, the trusted 20-year City Council incumbent for Ward 6 of South Carolina’s 5th largest city, Rock Hill, needed to protect his seat from opponent Barrett Maners who offered residents change and a new perspective.

Maners’ campaign proved to be an agile one with an aggressive ground-game, knocking the doors of an impressive number of Rock Hill residents in an effort to establish a personal connection with potential voters. Reno knew he couldn’t rely on his record of accomplishments alone and needed to reestablish his relationship with the constituency that had supported him for 20 years.

Being a local campaign, Reno didn’t have exhaustive funds and was in search of a strategy that would enable him to personally contact as many voters as possible in as little time as possible without breaking the bank.

It became clear to the campaign that this was a true R vs D election and therefore it was all about turnout on October 17.

 

 

THE SOLUTION

With their budgetary constraints in mind, the Reno campaign turned to a political technology solution promising to meet their voter contact needs. Finding the product to have too large a learning-curve, the team went back to the drawing board and decided to contact i360, which presented them with their solution – an intuitive and affordable technology package that could be used by the candidate himself to contact his supporters personally and at scale.

In no time, the Reno Campaign was set up with i360 Call, i360’s predictive-dialer app for smartphones, tablets and desktops. Even with limited experience utilizing mobile dialer apps, the candidate was able to quickly pick-up the technology and use it successfully.

 

The target recycling feature was a particular advantage as it automatically moved those voters the candidate was unable to connect with back into the target universe, making the campaign’s voter outreach more effective and efficient – something that wouldn’t have been possible to keep track of manually.

Using the Basic Search tool in the i360 Portal, Reno’s campaign consultant, Chris Slick, was able to create custom target audiences of voters that had a record of being active in recent midterm elections and were aligned with Reno according to the i360 Affinity model. Thanks to i360 Call’s versatility, Reno was able to contact these voters from anywhere whether that be from home, from the office, and from the road – an advantage that proved critical to Reno’s busy schedule.

Through this outreach, the campaign learned from Republican voters that they weren’t being contacted at all by Reno’s opponent, Maners. It became clear to the campaign that this was a true R vs D election and therefore it was all about turnout on October 17.

Knowing this, Reno customized his message, reinforcing his relationship with constituents and encouraging voters to go to the polls to show their support.

 

THE RESULTS

Ultimately winning by a count of 46 votes (573 to 527), the Reno campaign attributes much of their success to the ability afforded to them by i360 Call to reach their most important supporters quickly and easily. “Using i360 Call, Jim was able to take advantage of the benefits offered by a national campaign technology without losing the level of personal connection so important to local elections. Over the past 20 years, he’s built relationships with the residents of Rock Hill and knew they’d want to hear from him personally and he was able to deliver that”, said Slick.

“Using i360 Call, Jim was able to take advantage of the benefits offered by a national campaign technology without losing the level of personal connection so important to local elections...”